MacRumors reports that Apple CEO Tim Cook has published an open letter to customers on the company's website addressing the criticism over the new Apple-powered Maps app in iOS 6

In the letter, Cook apologizes for not meeting expectations and mentions a number of alternative mapping solutions customers may wish to use while Apple is refining its Maps.

To our customers,
At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

  Tim Cook Publishes Open Letter on Maps for iOS 6