Ed Zitron's laptop caught on fire in 2006; his apartment could have easily burned if he hadn't been at home. Infuriated, the account rep for RLM Public Relations called customer service -- and his fury quickly turned into unmitigated outrage. The customer service rep could not have been more uninterested or blasà about the whole thing. I practically had to force her to give me an apology, he told MacNewsWorld.
The Bright Spots and Sore Spots of Apple Customer Service
The Bright Spots and Sore Spots of Apple Customer Service