Apple has recently launched a new AppleCare for Enterprise website, suggesting that its promised enterprise-grade AppleCare plan is now available for IBM's enterprise customers.
From MacRumors:
From MacRumors:
As detailed on the website, all AppleCare for Enterprise accounts are handled by an AppleCare Account Manager, providing a personal liaison with AppleCare. Apple promises a one-hour response time for all urgent issues, with IT department-level support available 24/7 via phone or email. All AppleCare for Enterprise customers can also replace 10 percent of damaged iOS devices, giving businesses an easy way to replace iPads or iPhones that have been accidentally damaged by employees. As promised during the announcement of its IBM partnership, Apple is offering an onsite hardware repair service for AppleCare for Enterprise customers.AppleCare for Enterprise With On-Site Support From IBM Now Live